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Phone Book

CRM Phone Book​

  1. Click on the Phone Book menu to view all call log details.
CRM - Phone Book List

  1. The call logs are organized under the following tabs:

    Phone Call Logs: Displays logs of all incoming and outgoing phone calls.

    Manual Call Logs: Displays logs of all manually dialed calls.

    IVR Call Logs Displays logs of all Interactive Voice Response (IVR) calls.

  2. If a phone number is not found in the contact list, an action button is available to convert the number into a contact.